Privacy Policy

1. Who We Are
Heradion USA ("we," "us," or "our") operates www.heradion.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use it, and the choices you have.
By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

2. Information We Collect
Information you give us. When you fill out a contact or quote-request form, email us, or otherwise get in touch, we may collect your name, email address, phone number, company name, job title, and any details you include in your message, such as project requirements, drawings, or specifications.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect:
• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time spent, referring pages, and links clicked
• Date and time of your visit
Cookies and similar technologies. We use cookies and similar tools to keep the Site working, understand how it is used, and improve it. See Section 5 for details.

3. How We Use Your Information
We use the information we collect to:
• Respond to inquiries, quote requests, and support questions
• Provide, operate, and maintain the Site
• Understand how visitors use the Site and improve our content and services
• Send business communications you have requested or agreed to receive
• Protect the Site and our business against fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms
We do not use your information to make decisions that produce legal or similarly significant effects about you through automated processing.

4. How We Share Your Information
We do not sell your personal information.
We may share information only in these situations:
• Service providers. Vendors who help us run the Site and our business, such as web hosting, analytics, email delivery, form handling, and customer relationship management tools. They may use your information only to perform services for us.
• Legal and safety reasons. When required by law, subpoena, or court order, or when needed to protect our rights, property, or safety, or that of others.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• With your consent. In any other case where you have agreed to the sharing.

5. Cookies and Analytics
Cookies are small text files stored on your device. We use:
• Essential cookies, which are required for the Site to function.
• Analytics cookies, which help us understand traffic and usage.
• Marketing cookies (if applicable), which help measure advertising performance.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Our Site [does / does not] respond to "Do Not Track" browser signals. Where required by law, we honor opt-out preference signals such as Global Privacy Control.

6. Third-Party Links
The Site may link to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing any information.

7. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Inquiry and quote-request records are generally kept for 2 years unless a longer period is required or permitted by law.

8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including [SSL/TLS encryption, access controls]. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights
Depending on where you live, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell it)
• Opt out of marketing emails at any time using the unsubscribe link
• Not be discriminated against for exercising your rights
To make a request, email us at webmaster@heradion.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law (generally 30 to 45 days).

California residents. Where the CCPA/CPRA applies to us, California residents have the rights listed above, plus the right to know the categories of personal information collected and disclosed in the past 12 months.
10. Children's Privacy
The Site is intended for business use and is not directed to children under 13 (or under 16 where applicable law requires). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. International Visitors
The Site is operated from the United States. If you access it from outside the U.S., you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted prominently on the Site. Your continued use of the Site after changes take effect means you accept the updated policy.

13. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Heradion USA Email: webmaster@heradion.com